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Privacy Policy

Last Updated: 3/3/2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from silkieherbs.com (the “Site”). By accessing or using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

When you visit the Site, we automatically collect certain information about your device. This information may include details about your web browser, IP address, time zone, and information about cookies installed on your device. As you browse the Site, we may also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. This information helps us understand how visitors use the website and how we can improve the user experience. We refer to this automatically collected information as Device Information.

Device Information is collected using various technologies including cookies, log files, web beacons, tags, and pixels. Cookies are small data files placed on your device or computer that often include an anonymous unique identifier. Log files track actions occurring on the Site and collect data including IP addresses, browser type, internet service provider, referring and exit pages, and date or time stamps. Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site and interact with content or advertisements.

The Site may use cookies or similar technologies to help track items you place into your shopping cart, including when a cart has been abandoned. This information may be used to determine when to send reminders via email or SMS if you have provided consent to receive such communications.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you including your name, billing address, shipping address, payment information, email address, and phone number. Payment information may include credit cards, debit cards, digital wallets, or other payment methods supported through Shopify’s secure payment system. We refer to this information as Order Information.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

We use the Order Information that we collect to fulfill orders placed through the Site, including processing payments, arranging shipping, and providing order confirmations or invoices. Additionally, we use Order Information to communicate with you regarding orders, respond to customer service inquiries, screen orders for potential fraud or risk, and provide you with information or marketing communications relating to our products or services when consistent with your preferences.

We use Device Information to help identify potential fraud and security risks, particularly through analysis of IP addresses. Device Information also helps us improve and optimize the Site by generating analytics about how customers browse and interact with the website and by evaluating the effectiveness of marketing campaigns.

We may share your Personal Information with trusted third-party service providers that assist us in operating our business. For example, we use Shopify to power our online store and process payments. You can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy . We may also use analytics services such as Google Analytics to help us understand how visitors interact with the Site. You can learn more about how Google uses data at https://www.google.com/intl/en/policies/privacy and you may opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout .

We may also share Personal Information when necessary to comply with applicable laws and regulations, respond to lawful requests such as subpoenas or court orders, enforce our site policies, or protect our legal rights.

We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you. These advertisements may appear on advertising platforms including Google, Facebook, or other advertising networks. For more information about how targeted advertising works, you can visit the Network Advertising Initiative educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work . You may opt out of targeted advertising through the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info .

Please note that we do not alter the Site’s data collection practices when we see a Do Not Track signal from your browser.

If you are a resident of the European Economic Area, you have the right to access personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information provided below. Additionally, we process your information in order to fulfill contracts we might have with you, such as when you place an order through the Site, or to pursue our legitimate business interests such as improving our services. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to request access to the personal information we collect, request deletion of your personal information, and request information regarding how your data is used. To exercise these rights, please contact us using the information provided below.

We do not sell or rent personal information to third parties. SMS consent and opt-in information will not be shared with any third parties for marketing purposes.

When you place an order through the Site, we maintain your Order Information for our records unless and until you request that we delete this information, except where retention is required for legal, tax, accounting, or fraud prevention purposes.

The Site may offer SMS or mobile messaging services. By consenting to receive SMS communications from Silkie Herbs, you agree to receive recurring text messages related to orders, updates, account alerts, promotions, or marketing communications. Message frequency may vary and message and data rates may apply depending on your mobile carrier. Consent to receive SMS messages is not required as a condition of purchase. You may opt out of SMS communications at any time by replying STOP to any message or by following the instructions provided in the message. For assistance, you may contact us at contact@silkieherbs.com .

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor without parental consent, we will take steps to remove such information.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last Updated” date.

Additional Privacy Rights

Depending on your location, you may have the right to request access to the personal information we collect about you, request corrections to your information, request deletion of your personal information, or request that we limit certain uses of your data. You may also have the right to opt out of certain types of data processing or marketing communications. To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

If you have questions about this Privacy Policy, would like to access or update your personal information, or wish to file a complaint regarding privacy practices, please contact us at:

Silkie Herbs
Privacy Compliance Officer
9697 Bolsa Ave
Westminster, CA 92683
United States

Email: contact@silkieherbs.com

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Silkie Sweaty Hands and Feet

I’ve struggled with excessive hand sweat for years, and it honestly made everyday things uncomfortable, from writing on paper to holding my phone or other objects. After having a consultation with Ann, I was recommended the sweaty hands and feet supplements and the difference has been amazing. Within a short time of using it consistently, my hands stayed noticeably drier and I felt so much more confident in public and social situations. This product has genuinely helped control my excessive sweating and improved my daily life. Highly recommend for anyone dealing with sweaty hands or feet!

Thank you so much for your thoughtful and detailed 5-star review, Anjia! We’re truly happy to hear that the Sweaty Hands and Feet Formula has made such a meaningful difference in your daily life and confidence. Excessive sweating can affect so many simple everyday activities, and we know how frustrating and uncomfortable that can feel. In traditional herbal medicine, this pattern is often related to internal imbalance and regulation issues within the body, so supporting the root cause can help the body gradually stabilize over time. We’re so glad the formula has helped keep your hands noticeably drier and improve your comfort in social situations. Thank you again for your trust and recommendation — we truly appreciate your support and are honored to be part of your wellness journey!

Good Respiratory Support during Allergy Season

This product is effectively helping me reduce my reliance on over the counter allergy medication.

Thank you so much for your 5-star review, Ketayun! We’re so glad to hear the Herbal Steam for Lung Cleanse has been helping support your respiratory health during allergy season and reducing your reliance on over-the-counter allergy medication. In traditional herbal practice, supporting the lungs and clearing external irritants can help the body feel more open and balanced during seasonal changes. We truly appreciate your support and are grateful to be part of your wellness journey.

Spleen Support

Silkie Herbals Spleen Support has greatly improved my overall skin complexion and health. I began to take their spleen supplement along with their acne supplement for my irritated skin and so far, I have seen much improvement! Not only have I seen reduction of acne on my skin, I have also noticed the other benefits such as reduced bloating after meals. Overall, I highly recommend Silkie Herbals Spleen Support to anyone having digestive problems or skin problems!

Thank you so much for your thoughtful 5-star review, Anjia! We’re so happy to hear that the Spleen Support and Acne Supplement combination has helped improve both your skin and digestion. In traditional herbal medicine, the digestive system plays a major role in skin health. When digestion becomes weak, dampness and heat can build internally and often show up through irritated skin, bloating, and breakouts. Strengthening the spleen and improving digestion can help the body rebalance from within. We truly appreciate your trust in Silkie Herbs and are grateful you shared your experience. Wishing you continued healing and clearer, healthier skin ahead!

Perfect for travel.

Thank you so much for your 5-star review, Clarence! We’re glad to hear the Daily Pill Organizer has been perfect for your travels. Keeping herbs and supplements organized while on the go can make staying consistent much easier. We truly appreciate your support and hope it continues to serve you well on many more trips ahead!

Herpes Formula

Chinese Herbs Herpes Formula really work good I been taking half of bottle and feel the difference I ordered total 2 bottles and I can’t wait for results, kill herpes. I’m glad I found Silkie’s Herbal.

Thank you so much, Sun, for your kind review and for sharing your experience with us. We’re so happy to hear that you have already noticed a difference while using the formula and are feeling encouraged by your progress. We truly appreciate your trust in Silkie Herbs and are grateful to be part of your wellness journey. Thank you again for your support, and we wish you continued progress ahead.

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