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Return and Refund Policy

At Silkie Herbs, we are committed to providing high-quality herbal products and services. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

Return Eligibility
Returns are accepted within 30 days of delivery. To be eligible for a return, items must be unused, unopened, in their original condition, and in the original packaging.

For safety, hygiene, and product integrity reasons, opened herbal products cannot be returned or exchanged.

The following items cannot be returned once opened:
• Herbal supplements
• Herbal teas
• Herbal steamers

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened herbal products
• Perishable goods (including bird’s nest and certain third-party supplements)
• Intimate or sanitary products
• Hazardous materials, flammable liquids, or gases
• Books (all book sales are final)
• Gift cards
• Microneedling, online consultations, and acupuncture service packages

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the product and packaging in order to process a replacement or refund.

Refund Process

Eligible returns must meet the return requirements listed above and be requested within 30 days of delivery.

Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within a few business days.

Return shipping costs are non-refundable unless the return is due to an error on our part.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at contact@silkieherbs.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are not eligible for refunds.

Exchanges (If Applicable)

We only replace items if they are defective or damaged.

For safety and quality reasons, opened supplement bottles, herbal teas, and herbal steamers cannot be exchanged.

To request an exchange, please email contact@silkieherbs.com and send your item to:

Silkie Herbs
9697 Bolsa Ave
Westminster, CA 92683
United States

Gift Returns

If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item.

If the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.

Return Shipping Instructions

Please ship returns to:

Silkie Herbs
9697 Bolsa Ave
Westminster, CA 92683
United States

Customers are responsible for return shipping costs. Return shipping costs are non-refundable.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Product Results Disclaimer

Because herbal and nutritional products may affect individuals differently, we cannot guarantee specific results. Refunds are not issued based on product effectiveness.

Fraud Review and Order Verification

Silkie Herbs reserves the right to hold, review, or cancel any order flagged by our system as potential fraud.

If an order is flagged, we will contact the customer to request additional information to verify the transaction. Orders will not be processed or shipped until verification is completed.

If the customer does not respond or provide the requested information within 5 business days, the order will be canceled and a full refund will be issued to the original method of payment.

Silkie Herbs is not responsible for delays caused by the verification process. We reserve the right to refuse or cancel any order that cannot be verified or is determined to be high risk.

Shipping Policy

At Silkie Herbs, we are committed to processing and shipping orders as quickly as possible.

Processing Time

Orders placed before 12:00 PM (PST) are typically shipped the same business day. Orders placed after 12:00 PM (PST) will be shipped the following business day.

Business Hours and Shipping Schedule

Business hours: 9:00 AM – 5:00 PM (PST)

We do not process or ship orders on Wednesdays or Sundays. Orders placed on these days will be processed on the next business day.

Shipping Confirmation

Once your order has shipped, you will receive a confirmation email with tracking information. Please review your shipping address carefully before placing your order, as we are not responsible for incorrect or incomplete addresses provided at checkout.

Delivery Disclaimer

Silkie Herbs is responsible for preparing and shipping your order. Once a package has been handed over to the shipping carrier and tracking has been provided, delivery is the responsibility of the carrier.

Delivery times are estimates and may be affected by factors outside our control, including weather, holidays, or carrier delays.

Lost or Missing Packages

If your tracking shows “delivered” but you have not received your package:

Please check with household members, neighbors, or your local mailroom
Check around your property for secure drop-off locations
Contact your local USPS office directly — they may be able to confirm GPS delivery location
File a claim with USPS for further investigation

Once a package is marked as “delivered” by the carrier, it is considered fulfilled and Silkie Herbs is not responsible for lost or stolen packages.

Reshipment Policy

We understand that delivery issues can be frustrating. While we are not able to replace packages marked as delivered, we may offer a one-time reshipment at cost as a courtesy.

Reshipment at cost includes:

Production cost of the product
Shipping cost

Reshipments may require signature confirmation or upgraded shipping to ensure secure delivery.

Shipping Options

Customers are encouraged to select secure shipping options at checkout. Faster or signature-required shipping options are recommended for high-value orders or areas with known delivery issues.

Contact Information

If you have any questions or need assistance, please contact us:

Email: contact@silkieherbs.com
Phone: (714) 839-3661

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Silkie Sweaty Hands and Feet

I’ve struggled with excessive hand sweat for years, and it honestly made everyday things uncomfortable, from writing on paper to holding my phone or other objects. After having a consultation with Ann, I was recommended the sweaty hands and feet supplements and the difference has been amazing. Within a short time of using it consistently, my hands stayed noticeably drier and I felt so much more confident in public and social situations. This product has genuinely helped control my excessive sweating and improved my daily life. Highly recommend for anyone dealing with sweaty hands or feet!

Thank you so much for your thoughtful and detailed 5-star review, Anjia! We’re truly happy to hear that the Sweaty Hands and Feet Formula has made such a meaningful difference in your daily life and confidence. Excessive sweating can affect so many simple everyday activities, and we know how frustrating and uncomfortable that can feel. In traditional herbal medicine, this pattern is often related to internal imbalance and regulation issues within the body, so supporting the root cause can help the body gradually stabilize over time. We’re so glad the formula has helped keep your hands noticeably drier and improve your comfort in social situations. Thank you again for your trust and recommendation — we truly appreciate your support and are honored to be part of your wellness journey!

Good Respiratory Support during Allergy Season

This product is effectively helping me reduce my reliance on over the counter allergy medication.

Thank you so much for your 5-star review, Ketayun! We’re so glad to hear the Herbal Steam for Lung Cleanse has been helping support your respiratory health during allergy season and reducing your reliance on over-the-counter allergy medication. In traditional herbal practice, supporting the lungs and clearing external irritants can help the body feel more open and balanced during seasonal changes. We truly appreciate your support and are grateful to be part of your wellness journey.

Spleen Support

Silkie Herbals Spleen Support has greatly improved my overall skin complexion and health. I began to take their spleen supplement along with their acne supplement for my irritated skin and so far, I have seen much improvement! Not only have I seen reduction of acne on my skin, I have also noticed the other benefits such as reduced bloating after meals. Overall, I highly recommend Silkie Herbals Spleen Support to anyone having digestive problems or skin problems!

Thank you so much for your thoughtful 5-star review, Anjia! We’re so happy to hear that the Spleen Support and Acne Supplement combination has helped improve both your skin and digestion. In traditional herbal medicine, the digestive system plays a major role in skin health. When digestion becomes weak, dampness and heat can build internally and often show up through irritated skin, bloating, and breakouts. Strengthening the spleen and improving digestion can help the body rebalance from within. We truly appreciate your trust in Silkie Herbs and are grateful you shared your experience. Wishing you continued healing and clearer, healthier skin ahead!

Perfect for travel.

Thank you so much for your 5-star review, Clarence! We’re glad to hear the Daily Pill Organizer has been perfect for your travels. Keeping herbs and supplements organized while on the go can make staying consistent much easier. We truly appreciate your support and hope it continues to serve you well on many more trips ahead!

Herpes Formula

Chinese Herbs Herpes Formula really work good I been taking half of bottle and feel the difference I ordered total 2 bottles and I can’t wait for results, kill herpes. I’m glad I found Silkie’s Herbal.

Thank you so much, Sun, for your kind review and for sharing your experience with us. We’re so happy to hear that you have already noticed a difference while using the formula and are feeling encouraged by your progress. We truly appreciate your trust in Silkie Herbs and are grateful to be part of your wellness journey. Thank you again for your support, and we wish you continued progress ahead.

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